With it, the institution demonstrates its genuine interest

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Can use the different channels that are available to you and the reasons for contact can range from inquiries to feedback and complaints. Staff must be prepared to respond and provide solutions as quickly as possible. This is key, since it has been shown that 64% of people value more help in real time . proactive service For its part, proactive service occurs when the institution takes the initiative to contact . In this case, the reasons can also be multiple: satisfaction surveys, product presentations, post-sales follow-up, for example. Although a reactive service will be key when it comes to providing a good experience for students, proactive service also plays a fundamental role. in the student body and its willingness to constantly improve in favor of the students.

Do you want to know how proactive service can help you create loyalty bonds with students? Read: 6 types of after-sales service to retain customers . How to measure the quality of student service? To guarantee the best service to the student, you need to collect data about your attention processes and transform them into useful information for your company. So, how to measure the quality of student service? Know and Phone Number List apply the following metrics! Student Relationship Metrics The primary goal of student service is the well-being of the student . To guarantee this, you need to analyze your customer service processes in depth and thus detect opportunities for improvement. To measure student satisfaction in both the short and long term, it is important to.



Analyze satisfaction scores of support interactions; Measure the effort of the students when they contact the institution; Survey students to find out how they feel about their experience with the organization. To achieve this, you need to know these indicators: Student Satisfaction Index Undoubtedly, this is the essential metric of student service. In the commercial field, it is known as CSAT and allows quantifying the degree of customer satisfaction .  that knowledge to optimize processes. In addition, it allows you to track your agents and measure their performance according to the degree of student satisfaction. Student Effort Score Another option that can be used instead of the CSAT or in addition to it is the Customer Effort Score (CES).

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