Apologize for the customers dissatisfaction

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Potential customers can be quickly rejected if they see you ignoring customer complaints. Never quarrel with peoples honest opinions, as everyone has the right to see their point of view And if you disagree with the customer in this way, your company seems controversial. Defective References This type of reviewer used the companys product or service, but due to an incorrect assumption or misunderstanding, anticipating something that the company did not do in the first place. We find the best approach here is to thank the customer for leaving comments and to politely explain the misunderstanding from the companys point of view.

Then define the procedures if any that need to be implemented to avoid confusing customers in the future. Mysterious References Sometimes this type of reviewer is so vague – it seems they werent customers at all. Sometimes this is because they have never been a real USA WhatsApp Number List customer How to respond pay attention to competitors by leaving unfounded or even defamatory comments. We always advise our customers to avoid responding to the troll instead of reporting the review as violating the sites terms and conditions. Never feed the trolls by accusing them of being dishonest – it just makes your company look dishonest. However, suppose the examination is conducted honestly, and not enough information is provided to identify the customer.



In that case we recommend that you. It is also advised that you contact him or her privately to provide more details so that the company can try to make adjustments. Unreasonable References This can be the most challenging type of review because sometimes it seems that no matter how rational you are with this former client, they will never be satisfied. They will often not be happy until your companys brand is called live on national television. How to respond Sometimes, it is worth apologizing to this type of customer and explaining what actions have been taken to resolve the issue. However, we sometimes see that an answer will only trigger the type of dissatisfied reviewers.