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Always remember to omit these grammatical details only when it comes to sending SMS. 3 tools to provide customer service through social networks automatic responses Automatic responses are an easy-to-use and very useful tool for customer service on social networks. They consist of triggers that are activated automatically when the client : communicates outside office hours; write during a time when there is no agent who can attend you; send a message while the recipient is on vacation. If you have automatic responses programmed for different situations, you can create the impression of a real-time communication on the client even if there is no person answering at that moment. Chatbot with Artificial Intelligence This tool goes one step further than automatic responses.

The AI ​​chatbot is software created to serve customers 24/7 and provide them with service aimed at solving their problems without the need for an agent to intervene. Recently, they have become very popular tools, handling 68.9% of customer conversations globally . How does it work? Through constantly expanding customer databases and advanced programming, the chatbot has the necessary information to respond to consumer problems. When these Phone Number List are very specific, the chatbot is capable of directing the customer to a specialized agent who knows more about the issue in question and can help them solve it. Agent workspace The agent workspace brings together in one place all the tools that the customer service agent needs in his day to day to meet the needs and expectations of the customer.



Among its utilities, one of the most useful for responding to customers on social networks is the possibility of integrating all the company's communication channels in the same support panel. Thus, if the customer writes to you via WhatsApp, for example, and then does so via Instagram, all these messages will be centralized in the unified agent space and you will be able to reply to them from there. All your conversations in one place! Put your knowledge of responding to customers on social media into practice with Zendesk Now that you know how to respond to customers on social networks and the importance of these comunication channels in customer service, how about finding out about a platform that helps you integrate them, explore their potential and that gives you all the tools to offer a customer service.