|
|
本帖最后由 puspo1234 于 2023-4-16 17:16 编辑
The company will be able to provide a positive experience and access the multiple benefits that this implies. Do you want to know more about this topic? Read: How to improve the patient experience in health in 6 steps . Difference Between Client and Patient The main difference between client and patient in health is that the reason that motivates the latter is the care of their well-being . In addition, most of the time, this is coupled with a feeling of urgency and concern typical of the discomfort that illnesses imply. Another big difference between client and patient is that, while the former has full control over the purchase process, in the latter, it is limited. The patient cannot always decide on aspects such as their needs or the health system : most of the time the patient is conditioned by a disease, in addition to other actors coming into play, such as social works or state health systems, which they also limit their actions.
The patient's condition, many times, does not allow him to choose between making a purchase or not, like the customer. Usually, there is a reason of force majeure that forces the person to acquire health services. Lastly, another extremely important aspect in which Phone Number List client and patient differ is in recovery after a bad experience . The health user is less likely to forgive after a negative situation since, in his case, stronger and more personal feelings come into play in the interactions. 4 types of health client In addition to knowing what the concept of health client implies and what are the similarities and differences with the commercial one, you need to know how they are classified.
Deloitte Health Solutions differentiates 4 types of health clients . This characterization is based on health management preferences and their interaction with medical institutions. These are: pioneers This segment is characterized by grouping together the younger types of health clients and those with higher incomes . These are people committed to their well-being and independent. Another notable characteristic is that they are technology savvy and choose to make the most of their benefits . For this reason, these types of health clients are willing to share their information with their doctor and institutions to optimize and personalize the service. seekers This type is characterized by being the second youngest type of health client and with the highest income . Unlike early adopters, however, who are quick to adopt health trends, these people are guided by trusted recommendations.
|
|
发表于 2023-4-16 17:13:08